Returns, Refunds and Exchange
For any reason if you are not happy with your purchase we would be happy to exchange or return the article. However we would like to ensure the following:
1. Please email or call us within 5 days of the purchase to let us know you want to exchange or return the product. After 5 days we will not be able to accept the return. In your email please mention the order number and item SKU code that you wish to return
2. On receiving your email, we will arrange pick up from your address (same address to which shipment was made) within 3 working days
3. Within 3 days of receiving the product at our warehouse in Bangalore we will contact you to let you know that the product is in its original condition and we are issuing you a refund. Refund will be made via the original mode of payment. If you have chosen to pay by cash on delivery we will not be able to refund the case - we will instead credit your Pink Moon account with the appropriate amount
4. Please note that in cases of returns the amount refunded to you will be the price of the product less Rs.100 for shipping and handling charges. We realize this is not ideal but as a young startup we have to be conservative and cover our bases. In case of an exchange this charge will not be applied
5. Please ensure all tags are intact when you return the product and the product is not damaged in any way. We will not be able to accept products, if;
- The Products have been damaged by the User
- If there is a change in the quality, quantity or other characteristics of the Product
- If, as per the Seller the product returned, is not the Product that was delivered
- Any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time
- The product should be unwashed, unused and in an undamaged condition.
- The item needs to be returned along with the original packaging.