FAQ's

1. How do I create an account?

Please click on https://thepinkmoon.in/account/register and enter your valid email and create your password, press create! Its easy. You now have an account with thepinkmoon.in 

2. How do I change my password?

Customers may change their password at any time. All you may need to do is please click on https://thepinkmoon.in/account/login then select on “Forgot Your Password." Enter your registered email address in the provided box and follow the password reset link to change your password. 

3. I forgot my password. What should I do now?

Please click on https://thepinkmoon.in/account/login then click on "Forgot Your Password." Please submit your email address and follow the password reset link to change your password.

4. How do I view my active orders?

Please click on the CART link on top of the page to see your active orders.

5. How do I view my past orders? 

Please login into your account to view your past orders.

6. How do I know if my order has been placed successfully?

When you place an order, you will receive a confirmation email along with estimated time frame of delivery. You can also check your order under the My Orders tab.

7. My order hasn't yet arrived

Once your order has been placed, you will receive an email with a tentative shipping and delivery date. Alternately, please check the status of your order under the My Orders tab.

8. How do I add/remove a shipping address?

Please login to your account and click on the View Addresses link to add/remove a shipping address.

9. Can I return part or all of my order at the time of delivery?

Instant returns are not possible. Products will have to be sent back after initiating a reverse pick-up request or by self-shipping if reverse pick-up is not available.

10. How many days does it take to ship the products?

Lets break it down to make it easy for you. It takes 1 day to ship in Bangalore, 2 days in South India, 3 days in Metropolitan Cities and 4 days anywhere in India. 

11. What payment methods are accepted?

At present, we accept payment via COD, Net-Banking, Debit and Credit Cards.

12. Are prices inclusive of taxes?

What you see is what you pay. All our prices displayed on the website are inclusive of all taxes and shipping charges.

13. How can I modify my order?

Unfortunately, at this time, we do not allow modifications or cancellations to orders that have been placed. If you’ve changed your mind about a product, please return the product to us once received and we will be happy to refund your account. Please note, shipping charges are non-refundable.

14. Can I place my order over the phone?

We are sorry, at the moment orders can only be placed through the website.

15. My order was unsuccessful, but my account was still debited. What should I do now?

If your card is debited by mistake, don’t worry. Failed transactions are normally automatically reversed within 7 business days. This time-frame can vary from bank to bank, so please contact your bank for further info.

In the event of the money being credited to our account, we will initiate a refund within 3 working days.
The expected timelines are as below:
- Net-Banking: 7 business days
- Debit Card /Credit Card: 7 business days

16. Help, I’ve been charged twice!

This is very unlikely. However, if you believe that you’ve been mistakenly charged multiple times for the same order, please write to us with screenshots of your bank statement at divya@thepinkmoon.in we will do our best to resolve your issue.