FAQs

Account

Please click on https://thepinkmoon.in/account/login then click on "Create account" Please submit your name, email address and password to create your account.

Customers may change their password at any time. All you may need to do is please click on https://thepinkmoon.in/account/login then select on “Forgot Your Password." Enter your registered email address in the provided box and follow the password reset link to change your password. 

Please click on https://thepinkmoon.in/account/login then click on "Forgot Your Password." Please submit your email address and follow the password reset link to change your password.

Order

Please click on the CART link on top of the page to see your active orders.

Please login into your account to view your past orders.

When you place an order, you will receive a confirmation email along with estimated time frame of delivery. You can also check your order under the My Orders tab.

Once your order has been placed, you will receive an email with a tentative shipping and delivery date. Alternately, please check the status of your order under the My Orders tab.

Unfortunately, at this time, we do not allow modifications or cancellations to orders that have been placed. If you’ve changed your mind about a product, please return the product to us once received and we will be happy to refund your account. Please note, shipping charges are non-refundable.

Shipping

Lets break it down to make it easy for you. It takes 1 day to ship in Bangalore, 2 days in South India, 3 days in Metropolitan Cities and 4 days anywhere in India. 

Please login to your account and click on the View Addresses link to add/remove a shipping address.

Payment

At present, we accept payment via COD, Net-Banking, Debit and Credit Cards.

If your card is debited by mistake, don’t worry. Failed transactions are normally automatically reversed within 7 business days. This time-frame can vary from bank to bank, so please contact your bank for further info.

In the event of the money being credited to our account, we will initiate a refund within 3 working days.
The expected timelines are as below:
- Net-Banking: 7 business days
- Debit Card /Credit Card: 7 business days

This is very unlikely. However, if you believe that you’ve been mistakenly charged multiple times for the same order, please write to us with screenshots of your bank statement at divya@thepinkmoon.in we will do our best to resolve your issue.

Returns

Instant returns are not possible. Products will have to be sent back after initiating a reverse pick-up request or by self-shipping if reverse pick-up is not available.

If you are not happy with the product or fit for any reason please contact us on WhatsApp, email, or phone call or submit your return request within 7 days of receiving the garment and we will initiate a return pick up.

Please note that due to our dependence on courier partners, returning the garment to our warehouse can take up to 1 week to 10 days.

The refund or exchange for the particular order will be processed once we receive the return back to our warehouse.

The refund for PREPAID Orders will be processed into the original mode of payment.

The refund for COD Orders will be processed into the bank account provided by the customer. 

Refund valuve above Rs.10000 will be done only in the form of Store credit.