Customers may change their password at any time. All you may need to do is please click on https://thepinkmoon.in/account/login then select on “Forgot Your Password." Enter your registered email address in the provided box and follow the password reset link to change your password.
Please login into your account to view your past orders.
When you place an order, you will receive a confirmation email along with estimated time frame of delivery. You can also check your order under the My Orders tab.
Once your order has been placed, you will receive an email with a tentative shipping and delivery date. Alternately, please check the status of your order under the My Orders tab.
Unfortunately, at this time, we do not allow modifications or cancellations to orders that have been placed. If you’ve changed your mind about a product, please return the product to us once received and we will be happy to refund your account. Please note, shipping charges are non-refundable.
Lets break it down to make it easy for you. It takes 1 day to ship in Bangalore, 2 days in South India, 3 days in Metropolitan Cities and 4 days anywhere in India.
Please login to your account and click on the View Addresses link to add/remove a shipping address.
At present, we accept payment via COD, Net-Banking, Debit and Credit Cards.
If your card is debited by mistake, don’t worry. Failed transactions are normally automatically reversed within 7 business days. This time-frame can vary from bank to bank, so please contact your bank for further info.
In the event of the money being credited to our account, we will initiate a refund within 3 working days.
The expected timelines are as below:
- Net-Banking: 7 business days
- Debit Card /Credit Card: 7 business days
This is very unlikely. However, if you believe that you’ve been mistakenly charged multiple times for the same order, please write to us with screenshots of your bank statement at firstname.lastname@example.org we will do our best to resolve your issue.
Instant returns are not possible. Products will have to be sent back after initiating a reverse pick-up request or by self-shipping if reverse pick-up is not available.